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Service With A Smile For Mr Dickinson

Once in a while it’s a good thing to remind ourselves about the importance of our customer service ethic here at Lightcliffe and how much it underpins the business. As one of our longest serving members of staff Lewis Peacock’s ability to engage with and look after customers has been fine-tuned to perfection and his migration to look after Motability customers was both a natural and inevitable move. 


With the process of new car sales becoming ever more complex it’s essential to ensure that customers’ needs are still paramount while maintaining high standards of professional courtesy so it’s also a real shot in the arm when these efforts by the staff working in the business are rewarded by customers themselves and this was demonstrated today during a handover. 


Mr Dickinson (pictured above), a long-standing and valued customer came to collect his new Motability car today from Lewis and after the handover asked for a photograph with both Lewis and his new car, which is probably the highest compliment that the customer can pay.  


The photograph was duly taken by the writer of this column and Mr Dickinson was only too happy for us to share his experience and publish in our news.


So on behalf of Lewis and all of the staff here, thank you Mr Dickinson for your compliment we will continue to work hard to be worthy of the same!




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Clare James Automotive Limited is an Appointed Representative of Automotive Compliance Ltd, who is authorised and regulated by the Financial Conduct Authority (FCA No 497010). Automotive Compliance Ltd’s permissions as a Principal Firm allow Clare James Automotive Limited to act as a credit broker, not as a lender, for the introduction to a limited number of lenders and to act as an agent on behalf of the insurer for insurance distribution activities only.
We can introduce you to a selected panel of lenders, which includes Volkswagen Financial Services. An introduction to a lender does not amount to independent financial advice and we act as their agent for this introduction. Our approach is to introduce you first to Volkswagen Financial Services, who are usually able to offer the best available package for you, taking into account both interest rates and other contributions. If they are unable to make you an offer of finance, we then seek to introduce you to whichever of the other lenders on our panel is able to make the next best offer of finance for you. Our aim is to secure the best deal you are eligible for from our panel of lenders. Lenders may pay a fixed commission to us for introducing you to them, calculated by reference to the vehicle model or amount you borrow. Different lenders may pay different commissions for such introductions, and Volkswagen Financial Services also provide preferential rates to us for the funding of our vehicle stock and also provide financial support for our training and marketing. But any such amounts they and other lenders pay us will not affect the amounts you pay under your finance agreement, all of which are set by the lender concerned. If you ask us what the amount of commission is, we will tell you in good time before the Finance agreement is executed. All finance applications are subject to status, terms, and conditions apply, UK residents only, 18’s or over. Guarantees may be required.

What To Do If You Have A Complaint

Lightcliffe Skoda Warrington are an appointed representative of Automotive Compliance who are authorised and regulated by the FCA firm number 497010

Regulated Complaints Post: Automotive Compliance Ltd, The Factory, 44 Alfred Street, Gloucester, GL1 4DD Telephone: 01452671560 E-mail:
Financial Ombudsman Service, the following information must also be added to this page: If we cannot resolve your complaint within 8 weeks, you may refer your dispute to the Financial Ombudsman Service. This service is free to use. Their consumer helpline is available on 0800 023 4567 or 0300 123 9123 or you can visit their website at