What our customers say about us...
John, Ashley, Becky. Just a quick note from Jo and I to offer our praise and thanks to your respective team members during the end-to-end process of our recent Skoda Karoq purchase at Lightcliffe. In particular to Lewis who was engaging and helpful throughout, with great communication and attention to detail. He worked hard to secure our business without been pushy. Handover was a really pleasant and thorough experience and with evident attention to the vehicle set-up and the vehicle walk-around it was clear Lewis was true to his word when he said he wanted us to be completely satisfied. The video updates are a great feature and the personal introduction to Promise and the Service Department a really nice touch. Having earlier seen Promise on ‘baby holding duties’ whislt assisting another customer I am confident in the trust your customers must have in him and his approach to customer service. Thanks also to Daniel for his initial support having arrived at the dealership late on a Saturday evening and shortly before closure. Having taken our details and offered to get e-mails over to us, it was reassuring to see these sent in his own time after 19:30 and was pivotal in our decision to return and to progress with the Lightcliffe Warrington. Given New Car Sales is not his area and he’s new to the team, he did a great job of it and it was a bench-mark first experience. I note Lewis also communicated in his own time to thank us for the trust we had placed in you. So a further shout out there…. I think it only fair to note that we had originally visited Johnsons of Liverpool. In marked contrast: they did not contact us when they said they would to confirm or appointment, their representative was not available when we had travelled to Liverpool as family for a test drive appointment agreed 1 weekly earlier. Having then kept us waiting for 40 minutes (with two children in tow) without any further explanation (or so much the offer a drink…) we left without any further contact to-date. I note this only to emphasise your model and to demonstrate it’s making good on your word and those little extra-miles as a team that truly make the difference. So thanks again – you should be proud of your culture and your team. We will reflect this in our satisfaction call but please feel free to append this e-mail and or use this commendation as you see fit.
Mr Phil Wagstaff
I am writing this letter of commendation for Eamonn Tierney your Service Manager. (...) Eamonn's support was invaluable and gave me confidence that the problems would be resolved. Both of my children drive Skodas on our recommendation and this has qualified my faith in the brand.
Mr Guy Scott
I was incredibly impressed with the quality of service provided by Promise and Eamon in the service department at Lightcliffe Warrington. They were efficient, understanding and incredibly helpful in getting the problem solved with minimal fuss and excellent communication that helped offset the frustrations with the car.
Mr R Davies
I was a walk in enquiry with no real clue as to what I was looking for, other than a wanted a small car for my wife. Prior to visiting my intention was to explore a lease, but the team at Warrington were able to clearly explain the beneifts to a lease and a PCP to allow me to make an informed decision. I was happy with the purchase terms and price and we concluded the deal. From that moment I was kept fully up to speed with the order progression and I was made to feel that the purchase was as important to them as it was to my wife and I.
My experience was an absolute delight as Lewis was extremely polite and very knowledgeable regarding all aspects of the car. He seems to go the extra mile in keeping us informed.
The sales representative talked me through the car options/features and demonstrated the cost commitment very clearly. This allowed me to choose my car with clarity. He gave clear with all explanations on trading in my car and left me with no unanswered questions.
I bought a used Octavia last year. Just had its first service in my ownership. I had excellent service from both the sales and the service department. I'd recommend this dealership
great service. very helpful wit sorting out my new car. thanks guys!!
Just been in again to inquire about new car. Bought a used car two years ago and had one service done so far. Been offered great deal. Salesman was v helpful and new showroom is great
I recently purchased a 2013 Skoda Octavia from this dealership. We arrived to test the vehicle on what was clearly a busy Saturday afternoon, but in any event were treated with every courtesy and respect. Pre-purchase communications were - as you might expect - very good, with the salesman concerned even sending me a brief personalised video of the vehicle, in advance of my test drive. On the whole, staff were knowledgeable and professional. As with any car dealership, after-sales service is a much better barometer of quality than pre-sales service and, as the vehicle had a very slight issue I needed attending-to, I'm pleased to say they did not disappoint in this regard. Whilst diagnosis appointments could be a little easier to obtain (no Saturday service and no afternoon appointments) I found the service to be efficient, friendly and professional. Once the issue was resolved, they even emailed me a video to confirm the work done. On the whole from my experience thus-far I would have no hesitation in recommending others visit this dealership.
I recently picked up my new Skoda Superb from the newly refurbished light and airy Warrington showroom. I have experienced very professional service from ordering my new car in December through to collection two weeks ago. I have to commend and publicly thank Mr Lewis Peacock, the Motability Specialist, who anticipated my requirements regarding the alignment of the front seat and ensured that I was comfortable during the handover process. I have every confidence in Lightcliffe Skoda and anticipate nothing but professionalism in all my future communications with them.