What our customers say about us...
Customer service was great from start to finish. There was no haggling, Danny just listened to exactly what we wanted and made it work within a price we were happy with. He kept us updated every step of the way (even during the pandemic) and we couldn't fault him. We will definitely go back to him for our next car. Thank you!
I have had two cars from here now. I would not go anywhere else for my car the staff are so friendly and professional. I got my new car today thanks to Danny preston and I love it the car is exactly what I wanted. My experience on both occasions have been great they looked after us so well. especially at a time like this I am truly grateful for all your help Danny who was there each step of the way.
Superb service from Shane Clark at Lightcliffe Skoda from initial enquiry one week ago, to collecting my nearly new Octavia yesterday. He made everything easy under current lockdown restrictions, constantly updating me throughout the week. The unprompted "see it now" video in response to my initial email enquiry was a nice touch along with a second video sent after the car had been valeted. Click and collect, as weird as that sounds when buying a car, worked well and I felt completely safe with the outside handover. Special mention to the valeting team as well - I've bought lots of almost new cars over the years and none have ever been prepared to this standard. Great job everyone.
Just purchased my 5th car from Lightcliffe Skoda and couldn't be happy. The service from John and the team (Danny in this case) was excellent. Thanks guys.
I recently part exchanged my Nissan X trail for a used Kodiaq. The PX was fair , the car well prepared & fairly priced & exactly as described . Shane was professional , polite & prompt at all times . A totally stress free deal at a time when we all have enough stress to deal with. Its a shame my local Skoda dealer could not get near Lighcliffe it terms of price / service . Thankyou Shane Clarke
Great car buying experience, Daniel was great and really helpful. This is the 4th car i have bought from Lightcliffe in Warrington, every time excellent and friendly sales and aftercare.
Purchased a new Skoda Karoq Sportline from Lightcliffe, Warrington. Sales executive Daniel Preston guided us professionally and efficiently through the process. Very impressed with the car, which practically sold itself through its amazing spec and price point, and Daniel was on hand with extra information whenever needed. Daniel also adapted well to the current restrictive climate (re: Covid) producing several informative videos. Very impressed!
Recently part-exchanged my VW Golf for a 2017 Skoda Yeti 2.0 TDI 4x4 DSG and the service was excellent! Speaking predominantly to Shane and Ben also, they have been super helpful and informative, and we agreed on a good price. Aftersales care is also great; they are still replying to my emails now! Happy customer, would highly recommend.
We bought a car remotely during the second lockdown, everything was clearly explained and handled exceptionally. We spoke with numerous members of staff all of whom were fantastic but our main salesperson was Shane and he was exceptional. The car is excellent and was a good price. Me and my wife have both said the customer service is the best we have received and would not hesitate to return for a second car. To the whole team thankyou very much
Great experience today with Danny my new Superb looks fantastic, this is my second car from Lightcliffe, would not hesitate to recommend
Recently traded my 3 year old Fabia Estate for a brand new one. Big thanks to Tom who made the process seamless and I went away very happy with the exchange. Got a great deal and will continue to deal with lightcliffe at Warrington for the forseeable Luke
My girlfriend recently took delivery of an approved used Fabia, From the outset Daniel and Ben were both very courteous, well spirited and did their utmost to get her a great deal and not at all pushy. They made sure the car was in absolute top notch condition and delivered on time with all details explained, I's dotted and T's crossed. I can highly recommend the whole team at Lightcliffe Skoda and will 100% be looking to purchase my next car with them. All in all, Great customer experience, top quality motors, at the right price!
Lightcliffe Skoda is the best auto dealer I know. Recently I had a fantastic experience in dealing with Samantha Batham from Lightcliffe Skoda. Exceptional service from start to finish. HIGHLY RECOMMENDED.
Hello John, My wife Michelle and I have this week had the pleasure of meeting and doing business with your new addition to the Lightcliffe family, Thomas. From initial enquiry to striking a great deal he has been professional and helpful. I understand Thomas has only been based Warrington for a month or so. Like him, we are brand new to Lightcliffe but following our purchase yesterday of a new Octavia we will undoubtedly be clients of yours for years to come. All too often people are quicker to complain than compliment, but for us Thomas should be congratulated for his fantastic customer service with no hint of being pushy whatsoever. Wishing you all the very best. Many thanks, Mark & Michelle Hemmings
Mark & Michelle Hemmings
Attended the “we want your car” event and was introduced to Shane Clarke; who talked us through our options and how the event worked. We told him we would be interested in exchanging our VRS for a Kodiaq sportline, however we was told that there was non available. We didn’t want any other car, therefore Shane went out of his way to find one; which was currently being assembled in the factory. He gave us all the help we needed and made the process very simple and hassle free. Brilliant guy, brilliant salesman, brilliant car!! THANK YOU Shane and lightcliffe Skoda
Katie Louise Boyle
I have just taken delivery of a new Kamiq from Lightcliffe the whole purchase experience from the initial visit to the dealer through to driving away in my new car was a delight. Shane Clark, who was the salesman I dealt with kept me fully informed about the delivery of the vehicle. Today he has spent a long time explaining to me how the virtual cockpit functions. I left their premises confident in my newly acquired knowledge as to how the system works.
I am writing on behalf of my Dad, who came home with a beautiful black gleaming Skoda Scout. Not new, but the garage had done a beautiful job in presenting this car to look as good as new. He had dealt with Shane, who did a first class job, and the financial deal was excellent, and he couldn't be happier.
Dear John We have recently arranged re-financing for my Skoda Superb R10 MFH with Thomas Toft. We found his manner and efficiency to be exemplary and as a result are pleased to send you the attached testimonial on his behalf. We believe he is a great asset to Lightcliffe Skoda and should excel in his chosen career. We wish him every success.
Dr Martin & Mrs. Sue Hudson
Hi John good afternoon. I purchased my Skoda Octavia VRS – HK66 LXZ in January this year, I dealt with Shane throughout the process, I could not fault his knowledge, passion and willingness to help me through the purchase of my new vehicle. I was treated like I was purchasing a brand new car, the vehicle I saw was pre-valet and I knew straight away this was the car for me, Shane sent me regular images and videos of the vehicle which I felt was an excellent touch. On the day of collection my car was fantastically valeted both inside and out and took pride of place in the showroom. This was a fantastic surprise and I was chuffed to bits, this made my experience with your dealership faultless. I asked Shane at the time for the link to provide the feedback but unfortunately with the timing of COVID this wasn’t completed hence the delay in writing to you. I have just spoken to Shane so I know you are now back up and running which is great to hear. I love the car and when the time is right to change I will have no hesitation but to return to your dealership. Kind Regards Paul
Hi, Just wanted to say thank you to Eamon and his team for the service carried out on my car on Weds. I didn’t have to do anything, Eamon contacted me to say the service was due, arranged to have it picked up from my home serviced and returned in a few hours. With service like this, the great attitude and the associated banter it’ll be a no brainier when the time comes for a change. I will have no hesitation in giving him a 5 star rating when asked to complete the usual satisfaction survey. Please convey my thanks to Eamon and his team. They are an credit to Lightcliffe Skoda. Steve Turnbull
They serviced my VW UP. Very competitive price and a fantastic valet after the service. Cant recommend the aftersales team highly enough. Thanks guys!
Mrs K johnson
I recently bought my Skoda Superb from Lightcliffe Skoda and it was one of the best car buying experiences to date. Having always bought Ford or Honda we decided we quite liked the Skoda Superb. We arrived and where met by Daniel Moore who was lovely. He showed us the car and arrange a test drive while he worked on a price for our part ex. The test drive was brilliant and not rushed. Upon arrival back we decided we wanted to buy it. Daniel went through everything with us and at no point was he pushy or rushing us. The whole experience from start to finish was brilliant. I highly recommend this garage if you are looking for a Skoda. We even went back and bought an Octavia a week later from Daniel! Excellent team all round
Catherine Ann Boyd
Covid-19 precautions sensible and appropriate. Great reception and service in a timely manner, as always.
Very efficient service! Everything was sanitised ,one way system clearly marked , and service completed in 90 minutes as expected! Very friendly reception who explained everything! Car was cleaned and vacuumed!
Ms Georgia Wright
From the moment we entered, Ben arrived to ensure that we received first rate customer service. He organised spur of the moment test drives, talked us through our options and arranged a great deal that suited our budget. I absolutely love my new car, we will return in September to upgrade our second car.
Mrs Laura Fulton
Everything. He was very polite and interested in what I had to say. Nothing seemed too much trouble. He did a great job and was very knowledgeable. I purchased the car on the same day of going looking at the model. This is not something I normally do. I would normally go away and think about it for a while but there was something about the service Lewis offered that made me happy to purchase straight away. I have commented to my friends and colleagues about the service and everyone was impressed with the level of service I got. I was a customer of a nearby renault dealership for 14 years and thought the service was very good. So far the service received from Lewis and the team exceeds this by far.
Ms Helen Culshaw
Sales executive Lewis Peacock was excellent in every way. Made himself available on days off, provided excellent advice and details technically and explained the financial options in a very clear manner. All around very nice guy and exceedingly helpful.
Mr Simon Ward
John, Ashley, Becky. Just a quick note from Jo and I to offer our praise and thanks to your respective team members during the end-to-end process of our recent Skoda Karoq purchase at Lightcliffe. In particular to Lewis who was engaging and helpful throughout, with great communication and attention to detail. He worked hard to secure our business without been pushy. Handover was a really pleasant and thorough experience and with evident attention to the vehicle set-up and the vehicle walk-around it was clear Lewis was true to his word when he said he wanted us to be completely satisfied. The video updates are a great feature and the personal introduction to Promise and the Service Department a really nice touch. Having earlier seen Promise on ‘baby holding duties’ whislt assisting another customer I am confident in the trust your customers must have in him and his approach to customer service. Thanks also to Daniel for his initial support having arrived at the dealership late on a Saturday evening and shortly before closure. Having taken our details and offered to get e-mails over to us, it was reassuring to see these sent in his own time after 19:30 and was pivotal in our decision to return and to progress with the Lightcliffe Warrington. Given New Car Sales is not his area and he’s new to the team, he did a great job of it and it was a bench-mark first experience. I note Lewis also communicated in his own time to thank us for the trust we had placed in you. So a further shout out there…. I think it only fair to note that we had originally visited Johnsons of Liverpool. In marked contrast: they did not contact us when they said they would to confirm or appointment, their representative was not available when we had travelled to Liverpool as family for a test drive appointment agreed 1 weekly earlier. Having then kept us waiting for 40 minutes (with two children in tow) without any further explanation (or so much the offer a drink…) we left without any further contact to-date. I note this only to emphasise your model and to demonstrate it’s making good on your word and those little extra-miles as a team that truly make the difference. So thanks again – you should be proud of your culture and your team. We will reflect this in our satisfaction call but please feel free to append this e-mail and or use this commendation as you see fit.
Mr Phil Wagstaff
I am writing this letter of commendation for Eamonn Tierney your Service Manager. (...) Eamonn's support was invaluable and gave me confidence that the problems would be resolved. Both of my children drive Skodas on our recommendation and this has qualified my faith in the brand.
Mr Guy Scott
I was incredibly impressed with the quality of service provided by Promise and Eamon in the service department at Lightcliffe Warrington. They were efficient, understanding and incredibly helpful in getting the problem solved with minimal fuss and excellent communication that helped offset the frustrations with the car.
Mr R Davies
I was a walk in enquiry with no real clue as to what I was looking for, other than a wanted a small car for my wife. Prior to visiting my intention was to explore a lease, but the team at Warrington were able to clearly explain the beneifts to a lease and a PCP to allow me to make an informed decision. I was happy with the purchase terms and price and we concluded the deal. From that moment I was kept fully up to speed with the order progression and I was made to feel that the purchase was as important to them as it was to my wife and I.
My experience was an absolute delight as Lewis was extremely polite and very knowledgeable regarding all aspects of the car. He seems to go the extra mile in keeping us informed.
The sales representative talked me through the car options/features and demonstrated the cost commitment very clearly. This allowed me to choose my car with clarity. He gave clear with all explanations on trading in my car and left me with no unanswered questions.
I bought a used Octavia last year. Just had its first service in my ownership. I had excellent service from both the sales and the service department. I'd recommend this dealership
great service. very helpful wit sorting out my new car. thanks guys!!
Just been in again to inquire about new car. Bought a used car two years ago and had one service done so far. Been offered great deal. Salesman was v helpful and new showroom is great
I recently purchased a 2013 Skoda Octavia from this dealership. We arrived to test the vehicle on what was clearly a busy Saturday afternoon, but in any event were treated with every courtesy and respect. Pre-purchase communications were - as you might expect - very good, with the salesman concerned even sending me a brief personalised video of the vehicle, in advance of my test drive. On the whole, staff were knowledgeable and professional. As with any car dealership, after-sales service is a much better barometer of quality than pre-sales service and, as the vehicle had a very slight issue I needed attending-to, I'm pleased to say they did not disappoint in this regard. Whilst diagnosis appointments could be a little easier to obtain (no Saturday service and no afternoon appointments) I found the service to be efficient, friendly and professional. Once the issue was resolved, they even emailed me a video to confirm the work done. On the whole from my experience thus-far I would have no hesitation in recommending others visit this dealership.
I recently picked up my new Skoda Superb from the newly refurbished light and airy Warrington showroom. I have experienced very professional service from ordering my new car in December through to collection two weeks ago. I have to commend and publicly thank Mr Lewis Peacock, the Motability Specialist, who anticipated my requirements regarding the alignment of the front seat and ensured that I was comfortable during the handover process. I have every confidence in Lightcliffe Skoda and anticipate nothing but professionalism in all my future communications with them.