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Lightcliffe Embraces The Motability Ethos

Since the Motability Scheme was started in 1977 to help disabled people and their families with personal mobility it has successfully delivered mobility to over four million customers across the UK.

 

An integral part of the success of the scheme is the customer service supplied at dealership level, and this is something that we at Lightcliffe are extremely proud of. 

 

Our dealership provides over 200 cars annually to various customers in the community and is one of the top performing suppliers in the country with reviews on the official site averaging well above 4.7/5. 

 

As well as having dedicated staff members who are fully versed in all the requirements for the scheme, we have also adopted our own mantra- “Motability – The Lightcliffe Way”- which encompasses a whole set of customer service ethics to ensure that the entire process is accessible, customer friendly and seamless. 

 

With competitive offers and a range of some of the most comfortable and reliable cars in the market, buying a new car through the Lightcliffe Motability scheme guaranteed to deliver on every level. 

 

As always, our friendly and fully trained sales executives are on hand to take any enquiries and would be happy to arrange a test drive and discuss all the options with any prospective Motability customer. 

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Clare James Automotive Limited is an Appointed Representative of Automotive Compliance Ltd, who is authorised and regulated by the Financial Conduct Authority (FCA No 497010). Automotive Compliance Ltd’s permissions as a Principal Firm allow Clare James Automotive Limited to act as a credit broker, not as a lender, for the introduction to a limited number of lenders and to act as an agent on behalf of the insurer for insurance distribution activities only.
We can introduce you to a selected panel of lenders, which includes Volkswagen Financial Services. An introduction to a lender does not amount to independent financial advice and we act as their agent for this introduction. Our approach is to introduce you first to Volkswagen Financial Services, who are usually able to offer the best available package for you, taking into account both interest rates and other contributions. If they are unable to make you an offer of finance, we then seek to introduce you to whichever of the other lenders on our panel is able to make the next best offer of finance for you. Our aim is to secure the best deal you are eligible for from our panel of lenders. Lenders may pay a fixed commission to us for introducing you to them, calculated by reference to the vehicle model or amount you borrow. Different lenders may pay different commissions for such introductions, and Volkswagen Financial Services also provide preferential rates to us for the funding of our vehicle stock and also provide financial support for our training and marketing. But any such amounts they and other lenders pay us will not affect the amounts you pay under your finance agreement, all of which are set by the lender concerned. If you ask us what the amount of commission is, we will tell you in good time before the Finance agreement is executed. All finance applications are subject to status, terms, and conditions apply, UK residents only, 18’s or over. Guarantees may be required.

What To Do If You Have A Complaint

Lightcliffe Skoda Warrington are an appointed representative of Automotive Compliance who are authorised and regulated by the FCA firm number 497010

Regulated Complaints Post: Automotive Compliance Ltd, The Factory, 44 Alfred Street, Gloucester, GL1 4DD Telephone: 01452671560 E-mail: complaints@automotive-compliance.co.uk
Financial Ombudsman Service, the following information must also be added to this page: If we cannot resolve your complaint within 8 weeks, you may refer your dispute to the Financial Ombudsman Service. This service is free to use. Their consumer helpline is available on 0800 023 4567 or 0300 123 9123 or you can visit their website at www.financial-ombudsman.org.uk