Telephone: 01925 633583

Embracing The Changes

As we start the slow process of getting back to normal after the outbreak of the coronavirus pandemic, we are all coming to terms with the fact that some things will never be quite the same again. 

Uncertainty surrounding the future of the economy will be difficult for all businesses going forward and in particular the motor industry. Considering that motor-vehicles are most people’s second largest purchase after homes, the industry will need to be even more tuned in to the needs of the consumer if it is to survive and successfully navigate the way ahead. 

As with most crises however, there are always positives and as a business Lightcliffe is embracing the changes and relishing the new challenges that are presenting themselves.  

As car showrooms are essentially open retail environments we can’t always control when and how often people visit and so most customers may have encountered unwelcome waiting times on occasions. Whilst we are not ruling out walk-in business in the future, we are moving towards appointment only visits from now on which should help to remove this problem and as a result improve customer attention and service. 

During the crisis we have all seen a massive increase in Skype and Zoom calls to keep in touch with work colleagues as well as loved ones. This has both increased familiarity with the format and also shown us that face-to-face contact isn’t always absolutely necessary, and we plan to utilise this technology going forward for customer contact and aspects of the sales process. Whilst a full e-commerce solution is still some time away, we will be making moves to migrate some of the paperwork to this format so that parts of the sales process can be managed digitally.

These are just a couple of examples of some of the changes that lie ahead, but one thing that will never change is our dedication and focus on our customers and their experience at Lightcliffe Skoda!

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Clare James Automotive Limited is an Appointed Representative of Automotive Compliance Ltd, who is authorised and regulated by the Financial Conduct Authority (FCA No 497010). Automotive Compliance Ltd’s permissions as a Principal Firm allow Clare James Automotive Limited to act as a credit broker, not as a lender, for the introduction to a limited number of lenders and to act as an agent on behalf of the insurer for insurance distribution activities only.
We can introduce you to a selected panel of lenders, which includes Volkswagen Financial Services. An introduction to a lender does not amount to independent financial advice and we act as their agent for this introduction. Our approach is to introduce you first to Volkswagen Financial Services, who are usually able to offer the best available package for you, taking into account both interest rates and other contributions. If they are unable to make you an offer of finance, we then seek to introduce you to whichever of the other lenders on our panel is able to make the next best offer of finance for you. Our aim is to secure the best deal you are eligible for from our panel of lenders. Lenders may pay a fixed commission to us for introducing you to them, calculated by reference to the vehicle model or amount you borrow. Different lenders may pay different commissions for such introductions, and Volkswagen Financial Services also provide preferential rates to us for the funding of our vehicle stock and also provide financial support for our training and marketing. But any such amounts they and other lenders pay us will not affect the amounts you pay under your finance agreement, all of which are set by the lender concerned. If you ask us what the amount of commission is, we will tell you in good time before the Finance agreement is executed. All finance applications are subject to status, terms, and conditions apply, UK residents only, 18’s or over. Guarantees may be required.

What To Do If You Have A Complaint

Lightcliffe Skoda Warrington are an appointed representative of Automotive Compliance who are authorised and regulated by the FCA firm number 497010

Regulated Complaints Post: Automotive Compliance Ltd, The Factory, 44 Alfred Street, Gloucester, GL1 4DD Telephone: 01452671560 E-mail: complaints@automotive-compliance.co.uk
Financial Ombudsman Service, the following information must also be added to this page: If we cannot resolve your complaint within 8 weeks, you may refer your dispute to the Financial Ombudsman Service. This service is free to use. Their consumer helpline is available on 0800 023 4567 or 0300 123 9123 or you can visit their website at www.financial-ombudsman.org.uk