Telephone: 01925 633583

A Message about Lockdown

Dear Lightcliffe Customer

During the forthcoming lockdown period I am pleased to say that the dealership will be operational at a level to ensure we can attend to all your needs and requirements whilst keeping you safe. Although the new car showroom and used car display will be closed to the public we have taken great care to of all internal procedures to ensure that all customer enquiries can be dealt efficiently and safely across the range of services that we provide namely;

Our sales team will operate a “Click and Collect” service for all customers who wish to purchase cars during lockdown. 

They will also be available for “Virtual “ appointments at all times to ensure that all needs during the process can be addressed and that all dovoments can be processed remotely

The service & parts department and workshop will remain fully operational during lockdown and we have taken additional safety measured to ensure safety for all customers and staff alike.

We will also be operating collection and delivery options wherever possible and when visits are required, all necessary social distancing and sanitisation rules will be observed.

As always please feel free to contact us anytime to discuss your own circumstances or particular requirements and we will endeavour to accommodate wherever possible

The dealership will be open for telephone calls during normal hours on 01925 633583 where we have a dedicated showroom host to direct your call./ Alternatively you can email us or access our 24/7 or live chat from the website knowing that your enquiry will be deal with at the earliest possible convenience

I would like to send you all best wishes during this challenging time and hope you all stay safe

 

Kind Regards

 

John Sharp 

 

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Clare James Automotive Limited is an Appointed Representative of Automotive Compliance Ltd, who is authorised and regulated by the Financial Conduct Authority (FCA No 497010). Automotive Compliance Ltd’s permissions as a Principal Firm allow Clare James Automotive Limited to act as a credit broker, not as a lender, for the introduction to a limited number of lenders and to act as an agent on behalf of the insurer for insurance distribution activities only.
We can introduce you to a selected panel of lenders, which includes Volkswagen Financial Services. An introduction to a lender does not amount to independent financial advice and we act as their agent for this introduction. Our approach is to introduce you first to Volkswagen Financial Services, who are usually able to offer the best available package for you, taking into account both interest rates and other contributions. If they are unable to make you an offer of finance, we then seek to introduce you to whichever of the other lenders on our panel is able to make the next best offer of finance for you. Our aim is to secure the best deal you are eligible for from our panel of lenders. Lenders may pay a fixed commission to us for introducing you to them, calculated by reference to the vehicle model or amount you borrow. Different lenders may pay different commissions for such introductions, and Volkswagen Financial Services also provide preferential rates to us for the funding of our vehicle stock and also provide financial support for our training and marketing. But any such amounts they and other lenders pay us will not affect the amounts you pay under your finance agreement, all of which are set by the lender concerned. If you ask us what the amount of commission is, we will tell you in good time before the Finance agreement is executed. All finance applications are subject to status, terms, and conditions apply, UK residents only, 18’s or over. Guarantees may be required.

What To Do If You Have A Complaint

Lightcliffe Skoda Warrington are an appointed representative of Automotive Compliance who are authorised and regulated by the FCA firm number 497010

Regulated Complaints Post: Automotive Compliance Ltd, The Factory, 44 Alfred Street, Gloucester, GL1 4DD Telephone: 01452671560 E-mail: complaints@automotive-compliance.co.uk
Financial Ombudsman Service, the following information must also be added to this page: If we cannot resolve your complaint within 8 weeks, you may refer your dispute to the Financial Ombudsman Service. This service is free to use. Their consumer helpline is available on 0800 023 4567 or 0300 123 9123 or you can visit their website at www.financial-ombudsman.org.uk