Telephone: 01925 633583

Customer Service is everything!

When the leaves start falling and the temperature starts to drop (don’t worry, I’m not turning into a poet!)  I reflect on the previous nine  months and ask myself if I could have done anything differently, or even better. So when September and the new registrations are out of the way, I carefully examine the key areas of the business and look at how we can improve and in truth I always come to the same conclusion ..........all roads lead to customer service. 

 

Whether its our execs going the extra mile for their sales prospects, or our chief technician coming out of the workshop to spend a few minutes explaining the finer points of cam belt operation to a service customer, the ethic of first class service is stitched in to every aspect of the business we run.

 

As well as working on the basics, we are constantly looking for new ways to show our appreciation of your custom and we have some crackers for Q4 (no pun intended J).  This year for example, we were able to take some of our golfing customers on a Pro-am golf day in August, and, (no doubt helped by the glorious bank holiday weather and Ben Stokes amazing innings at the Ashes) the warmth and gratitude expressed in all the thank you notes was heart-warming. 

 

I accept that we don’t always get everything right, but I have been greatly heartened this year by the amount of positive feedback from a whole variety of customers who have kindly taken the time to tell us how well they were looked after ....and believe me these messages of support are greatly appreciated by every single member of staff  (We even had one hand written letter this year, which is quite a rarity in the digital age). So we must be doing something right and we fully intend to redouble our efforts to make sure the remainder of 2019 provides an even better customer experience. 

 

So the message is simple ...... thank you for thanking us!

 

You all know where I am and if you are ever in town my door is always open for a chat and a coffee! 

 

With Best Wishes

 

John

 

 

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Clare James Automotive Limited is an Appointed Representative of Automotive Compliance Ltd, who is authorised and regulated by the Financial Conduct Authority (FCA No 497010). Automotive Compliance Ltd’s permissions as a Principal Firm allow Clare James Automotive Limited to act as a credit broker, not as a lender, for the introduction to a limited number of lenders and to act as an agent on behalf of the insurer for insurance distribution activities only.
We can introduce you to a selected panel of lenders, which includes Volkswagen Financial Services. An introduction to a lender does not amount to independent financial advice and we act as their agent for this introduction. Our approach is to introduce you first to Volkswagen Financial Services, who are usually able to offer the best available package for you, taking into account both interest rates and other contributions. If they are unable to make you an offer of finance, we then seek to introduce you to whichever of the other lenders on our panel is able to make the next best offer of finance for you. Our aim is to secure the best deal you are eligible for from our panel of lenders. Lenders may pay a fixed commission to us for introducing you to them, calculated by reference to the vehicle model or amount you borrow. Different lenders may pay different commissions for such introductions, and Volkswagen Financial Services also provide preferential rates to us for the funding of our vehicle stock and also provide financial support for our training and marketing. But any such amounts they and other lenders pay us will not affect the amounts you pay under your finance agreement, all of which are set by the lender concerned. If you ask us what the amount of commission is, we will tell you in good time before the Finance agreement is executed. All finance applications are subject to status, terms, and conditions apply, UK residents only, 18’s or over. Guarantees may be required.

What To Do If You Have A Complaint

Lightcliffe Skoda Warrington are an appointed representative of Automotive Compliance who are authorised and regulated by the FCA firm number 497010

Regulated Complaints Post: Automotive Compliance Ltd, The Factory, 44 Alfred Street, Gloucester, GL1 4DD Telephone: 01452671560 E-mail: complaints@automotive-compliance.co.uk
Financial Ombudsman Service, the following information must also be added to this page: If we cannot resolve your complaint within 8 weeks, you may refer your dispute to the Financial Ombudsman Service. This service is free to use. Their consumer helpline is available on 0800 023 4567 or 0300 123 9123 or you can visit their website at www.financial-ombudsman.org.uk