Telephone: 01925 633583

Covid-19 Update - 17th November

Following the recent government announcement of the new lock down like a Skoda will be following all guidelines relating to the rules and regulations for the month of November.

We do understand however that life goes on and you may still have needs and requirements for your car. We have therefore redoubled all our efforts to  re introduce or stay safe procedures and where necessary create new protocols to enable us to support you through this time whilst keeping you and all members of staff safe. These protocols and procedures include.

1. Use of hand sanitiser throughout the dealership and wearing of masks for all staff at all times 

2. Contactless  enquiry handling, troubleshooting, and sales transactions  for all the services and products that  we offer from new car sales through to service and parts 

3. Twenty four seven live chat on our website

4. A full time showroom hostess during opening hours. 

These are just some of the measures we are taking to ensure that you can make contact with us in a safe environment and whilst the current situation is not ideal we can hopefully bring some semblance of normality to our relationship with you and your vehicle 

We remain  contactable by phone or email and we are always there to help.

Stay safe and hope to see you soon!

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Clare James Automotive Limited is an Appointed Representative of Automotive Compliance Ltd, who is authorised and regulated by the Financial Conduct Authority (FCA No 497010). Automotive Compliance Ltd’s permissions as a Principal Firm allow Clare James Automotive Limited to act as a credit broker, not as a lender, for the introduction to a limited number of lenders and to act as an agent on behalf of the insurer for insurance distribution activities only.
We can introduce you to a selected panel of lenders, which includes Volkswagen Financial Services. An introduction to a lender does not amount to independent financial advice and we act as their agent for this introduction. Our approach is to introduce you first to Volkswagen Financial Services, who are usually able to offer the best available package for you, taking into account both interest rates and other contributions. If they are unable to make you an offer of finance, we then seek to introduce you to whichever of the other lenders on our panel is able to make the next best offer of finance for you. Our aim is to secure the best deal you are eligible for from our panel of lenders. Lenders may pay a fixed commission to us for introducing you to them, calculated by reference to the vehicle model or amount you borrow. Different lenders may pay different commissions for such introductions, and Volkswagen Financial Services also provide preferential rates to us for the funding of our vehicle stock and also provide financial support for our training and marketing. But any such amounts they and other lenders pay us will not affect the amounts you pay under your finance agreement, all of which are set by the lender concerned. If you ask us what the amount of commission is, we will tell you in good time before the Finance agreement is executed. All finance applications are subject to status, terms, and conditions apply, UK residents only, 18’s or over. Guarantees may be required.

What To Do If You Have A Complaint

Lightcliffe Skoda Warrington are an appointed representative of Automotive Compliance who are authorised and regulated by the FCA firm number 497010

Regulated Complaints Post: Automotive Compliance Ltd, The Factory, 44 Alfred Street, Gloucester, GL1 4DD Telephone: 01452671560 E-mail: complaints@automotive-compliance.co.uk
Financial Ombudsman Service, the following information must also be added to this page: If we cannot resolve your complaint within 8 weeks, you may refer your dispute to the Financial Ombudsman Service. This service is free to use. Their consumer helpline is available on 0800 023 4567 or 0300 123 9123 or you can visit their website at www.financial-ombudsman.org.uk