Telephone: 01925 633583

Conditions of Business

The Title in any goods or services does not pass to the customer until all monies are received in full and all cheques cleared. Nothing contained herein is designed to nor will it affect a customer’s statutory rights. Vehicle Sales: Please refer to your order form and our standard trading conditions. Service Sales: Please refer to conditions below. Parts Sales: Please refer to conditions below and goods supplied of merchantable quality will not be accepted for credit unless returned within 7 days of issue, quoting the invoice number overleaf. All new parts returned will be subject to a handling charge. Goods correctly supplied to special order cannot be accepted for credit.

  1. In these conditions "the Retailer" shall mean the Company (authorised by the ŠKODA Importer, VOLKSWAGEN Group United Kingdom Limited t/a ŠKODA U.K. (“the Importer”) to be an authorised ŠKODA retailer) by whom this form is used "the Customer" shall mean the person or body by or on whose behalf this form is signed on the reverse side hereof and "the Manufacturer" shall mean ŠKODA Auto a.s., Mlada Boleslav, Czech Republic and subsidiaries thereof or its successors.
  2. Where the Retailer contracts to carry out any ŠKODA Standard Inspection Service or Diagnostic Operation by name the Retailer’s liability shall be limited to the performance of such work as may be prescribed from time to time by the manufacturer or the Importer for the United Kingdom as coming within the scope of such operation
  3. All contracts with the Retailer shall be valid and binding only if made in writing upon the Retailer's Workshop Instructions Form and shall be subject to these conditions of business and no other. A contract shall exist when and only when the Retailer's Workshop Instructions Form has been signed by or on behalf of the Customer. No variation of any contract shall be valid unless agreed in writing and signed by or on behalf of the Customer and the Retailer.
  4. The Retailer and its servants and agents are expressly authorised by the Customer to use the vehicle or vehicles referred to overleaf on the highway and elsewhere for all purposes in connection with the Inspection Service and Repair thereof.
  5. All monies due to the Retailer in respect of Inspection Service or Repair operations carried out on the vehicle or vehicles referred to overleaf shall become payable when such operations are completed and the customer has been notified either overleaf or otherwise that the vehicle or vehicles are ready for collection. Unless otherwise agreed all payments to the Retailer shall be made before the vehicle or vehicles are released to the Customer and in cash and not by cheque unless such a cheque is supported by cheque or approved Banker's Card.
  6. The Customer acknowledges the Retailer to have a legal lien upon any vehicle or vehicles left with the Retailer for Service Inspection or Repair and upon the fittings or contents thereof for all monies due to the Retailer from the customer on any account.
  7. Subject to the provisions of the Unfair Contract Terms Act 1977 and any amendment thereof vehicles and the components fittings and contents of vehicle are left with the Retailer entirely at the Customer's risk. The Retailer shall in no circumstances be liable for loss or damage thereto or for delay in completing service or repairs howsoever occasioned and whether by reason of any act or default of the Retailer its servants agents or otherwise. 
  8. If, after the date of any contract made subject to these conditions of business but before payment is made by the Customer the recommended list prices of the Manufacturer or its United Kingdom importer for any work carried out or parts supplied shall rise, then the contract price shall rise accordingly notwithstanding the terms of any estimate or quotation the Retailer may have given.
  9. Except in so far as liability may be placed upon the Retailer by the Unfair Contract Terms Act 1977 or in respect of a vehicle subject to the Manufacturer's Warranty or a replacement component fitted to a vehicle in the course of service or repair and similarly subject or by law no conditions or warranties are given or implied as to the quality of goods or services supplied by the Retailer or their fitness for any particular purpose whether such purpose shall be known to the Retailer or not. The Retailer will however without prejudice to its rights here under correct all faults in Inspection Service or Repairs operations carried out by the Retailer and occurring by reason of the Retailer's default or negligence and shown to be such to the Retailer's reasonable satisfaction.
  10. All agreements made between the Retailer and the Customer, or as provided by the Unfair Contract Terms Act 1977 or similar enacted Legislation, Regulations and Directives, are personal to the Customer who shall not assign his rights or liabilities under an agreement made subject to these conditions.
  11. If in the Retailer's reasonable opinion the operations ordered to be carried out by the Customer cannot be carried out without the vehicle or any part thereof being washed or otherwise cleaned the cost of such washing or cleaning shall be chargeable to the Customer as if the same had been specifically ordered by him.
  12. If the Customer shall become bankrupt or insolvent or make any arrangement with creditors or suffer a receiver of his effects to be appointed or being a body corporate enters into liquidation other than for the purpose of amalgamation or reconstruction the Retailer shall have the right to terminate any agreement with the Customer subject to these conditions and shall thenceforth cease to have any further obligation under the contract and the price for all work done and goods and services rendered by the Retailer shall immediately become payable.
  13. If by reason of the Customer's instructions or lack of such instructions any vehicle or vehicles left with the Retailer for any Inspection Service or Repair operation are not collected by the Customer from the Retailer within 7 days of the Retailer's having notified the Customer either overleaf or otherwise that such operations have been completed the Retailer shall be at liberty to charge the Customer a reasonable daily sum for the storage of such vehicle or vehicles. 
  14. The work carried out as specified overleaf is warranted against faulty workmanship for a period of 12 months or 12,000 miles, whichever occurs first, from the date of completion of the work. This does not seek to affect your rights under common law.
  15. No parts will be accepted for credit unless returned within 7 days of collection, quoting this invoice number. All new parts returned for credit shall, in the opinion of the Retailer, be in reasonable condition, of merchantable quality and may be subject to a handling charge. Goods specially ordered cannot be accepted for credit. This does not affect your right under Sale and Supply of Goods Act 1994. 

We, the company named herein and Volkswagen Group United Kingdom Limited, (the Data Controllers), will hold the information overleaf for sales, service and warranty purposes. Your information may be passed to other carefully selected third party organisations and we, or they, might contact you by mail or telephone to let you know about other products or services that might be of interest to you, or you may be asked to participate in one of our customer satisfaction surveys. If you do not wish your information to be used in this way, please write to our Brand Manager at the address overleaf so that our records can be amended accordingly.

Clare James Automotive Limited is an Appointed Representative of Automotive Compliance Ltd, who is authorised and regulated by the Financial Conduct Authority (FCA No 497010). Automotive Compliance Ltd’s permissions as a Principal Firm allow Clare James Automotive Limited to act as a credit broker, not as a lender, for the introduction to a limited number of lenders and to act as an agent on behalf of the insurer for insurance distribution activities only.
We can introduce you to a selected panel of lenders, which includes Volkswagen Financial Services. An introduction to a lender does not amount to independent financial advice and we act as their agent for this introduction. Our approach is to introduce you first to Volkswagen Financial Services, who are usually able to offer the best available package for you, taking into account both interest rates and other contributions. If they are unable to make you an offer of finance, we then seek to introduce you to whichever of the other lenders on our panel is able to make the next best offer of finance for you. Our aim is to secure the best deal you are eligible for from our panel of lenders. Lenders may pay a fixed commission to us for introducing you to them, calculated by reference to the vehicle model or amount you borrow. Different lenders may pay different commissions for such introductions, and Volkswagen Financial Services also provide preferential rates to us for the funding of our vehicle stock and also provide financial support for our training and marketing. But any such amounts they and other lenders pay us will not affect the amounts you pay under your finance agreement, all of which are set by the lender concerned. If you ask us what the amount of commission is, we will tell you in good time before the Finance agreement is executed. All finance applications are subject to status, terms, and conditions apply, UK residents only, 18’s or over. Guarantees may be required.

What To Do If You Have A Complaint

Lightcliffe Skoda Warrington are an appointed representative of Automotive Compliance who are authorised and regulated by the FCA firm number 497010

Regulated Complaints Post: Automotive Compliance Ltd, The Factory, 44 Alfred Street, Gloucester, GL1 4DD Telephone: 01452671560 E-mail:
Financial Ombudsman Service, the following information must also be added to this page: If we cannot resolve your complaint within 8 weeks, you may refer your dispute to the Financial Ombudsman Service. This service is free to use. Their consumer helpline is available on 0800 023 4567 or 0300 123 9123 or you can visit their website at