John, Ashley, Becky. 

Just a quick note from Jo and I to offer our praise and thanks to your respective team members during the end-to-end process of our recent Skoda Karoq purchase at Lightcliffe. In particular to Lewis who was engaging and helpful throughout, with great communication and attention to detail.  He worked hard to secure our business without been pushy.

Handover was a really pleasant and thorough experience and with evident attention to the vehicle set-up and the vehicle walk-around it was clear Lewis was true to his word when he said he wanted us to be completely satisfied.

 The video updates are a great feature and the personal introduction to Promise and the Service Department a really nice touch.  Having earlier seen Promise on ‘baby holding duties’ whislt assisting another customer I am confident in the trust your customers must have in him and his approach to customer service.

 Thanks also to Daniel for his initial support having arrived at the dealership late on a Saturday evening and shortly before closure.  Having taken our details and offered to get e-mails over to us, it was reassuring to see these sent in his own time after 19:30 and was pivotal in our decision to return and to progress with the Lightcliffe Warrington.  Given New Car Sales is not his area and he’s new to the team, he did a great job of it and it was a bench-mark first experience.

 I note Lewis also communicated in his own time to thank us for the trust we had placed in you. So a further shout out there….

 I think it only fair to note that we had originally visited Johnsons of Liverpool.  In marked contrast: they did not contact us when they said they would to confirm or appointment, their representative was not available when we had travelled to Liverpool as family for a test drive appointment agreed 1 weekly earlier.  Having then kept us waiting for 40 minutes (with two children in tow) without any further explanation (or so much the offer a drink…) we left without any further contact to-date.

 I note this only to emphasise your model and to demonstrate it’s making good on your word and those little extra-miles as a team that truly make the difference.

 So thanks again – you should be proud of your culture and your team.

 We will reflect this in our satisfaction call but please feel free to append this e-mail and or use this commendation as you see fit.

 

Mr Phil Wagstaff

I am writing this letter of commendation for Eamonn Tierney your Service Manager. (...) Eamonn's support was invaluable and gave me confidence that the problems would be resolved. Both of my children drive Skodas on our recommendation and this has qualified my faith in the brand.  

Mr Guy Scott

I was incredibly impressed with the quality of service provided by Promise and Eamon in the service department at Lightcliffe Warrington. They were efficient, understanding and incredibly helpful in getting the problem solved with minimal fuss and excellent communication that helped offset the frustrations with the car.

Mr R Davies